In this step banks have to meet two important requirements: enable the initiation of Provisioning through the bank application and allow user verification by means of the bank app in order to activate a payment pass. In the second stage banks are obligated to ensure that their clients can also add their credit or debit card to Apple Pay or Google Pay via mobile banking apps. Banks are mainly choosing well-known providers like MasterCard (MDES) or Visa (VTS). To make the above possible, banks need to first integrate with a token service provider (TSP) which provides card tokenization services (more about it later in the article). From the client’s point of view, this process looks as follows: a client opens up their Google Pay or Apple Wallet application and then types manually the details of the card in the app’s form or simply by scanning ( OCR) the card data with the phone’s camera. The goal of the first stage is to allow the bank’s clients to add their card to Apple Wallet or Google Pay App. Why isn’t the implementation of Apple Pay or Google Pay straightforward?įirst of all, the bank needs to remember that the implementation consists of two separate stages. Why isn’t the implementation of Apple Pay or Google Pay straightforward?.In consequence, the delays have affected banks reputation. Delays also occurred in the German Deutsche Kredit Bank or the Polish PKO and Bank Pocztowy. Millennium is one of the leading banks in Poland, so the delay was widely discussed in the industry and among the bank’s clients. For instance, the implementation of Apple Pay in Bank Millennium was postponed for a few months. There are many other examples of how banks failed to keep up with the promise given to customers. While the HSBC story may seem of minor importance and the implementation was only two weeks late, it was already picked up by major news websites like Business Insider, The Telegraph or BBC. Here’s one of the I’ve been banking with HSBC for 15 years, but I’ll be signing up to today because of Apple Pay. When its clients learned they would need to wait a few more days, negative tweets about HSBC outnumbered the positive ones 5 to 1.
HSBC, one of the four biggest British banks, was hit by delays and it “ got absolutely killed on social media for the slip up”.
However not everyone made it according to the plan. As you may expect most major banks decided to sign up to the scheme and made Apple Pay available at its launch. However, the whole process is not easy and can take months.Īpple decided to introduce its payment system in the UK four years ago. The growing popularity of Google Pay and Apple Pay encourages banks to implement these new payment systems.
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